Terms of service
GENERAL INFORMATION
Ecom World ApS
CVR: 42170739
Reliefr.dk
Vesterbrogade,
1800 Frederiksberg C
info@reliefr.com
PRICES
In the event of delays, backorders, or sold-out items, we strive to inform you as quickly as possible about this, and what we can do in the matter - for example, refund your money, or help you find a similar item elsewhere.
PAYMENT
Reliefr accepts payment with VISA, VISA Electron, Mastercard, Mobilepay, Anyday. The payment will only be charged to your account when the item is shipped. All amounts are in DKK. Danish kroner and incl. VAT.
The Anyday payment option is available for purchases of 300,- DKK or more. When you choose to pay with Anyday, we charge the first payment when your item is shipped. Afterwards, you will pay a monthly installment on the last business day of each month. The number of monthly installments starts from four months and may vary depending on your selected payment plan. The size of each installment is determined by your order’s total amount, your selected flexible installment, and the specific payment plan you have chosen. Remember that if you pay all installments on time, no interest or fees will accrue. Should you return your purchase, your agreement with Anyday will automatically be canceled. Further details and terms for use of Anyday can be found here: https://da.anyday.io/terms-conditions/shopper
RESERVATION OF AMOUNT
If you pay with an international payment card, the amount is reserved immediately. The money is reserved on your card or account until:
1) We charge the amount when we ship the item, or
2) the money is released according to agreement with your card issuer.
You can read more about the rules for your specific card from your card issuer. We do not charge card fees.
When paying with Anyday, we charge the first payment when the item is shipped. After that, you pay a monthly installment on the last business day of the next three months. This installment depends on your order total and payment plan. Provided that you pay all installments on time, there is zero interest and fees. If you return your purchase, your agreement with Anyday will automatically terminate. Read more about the terms for use of Anyday here: https://da.anyday.io/terms-conditions/shopper.
DELIVERY
Reliefr strives to ship orders placed before 14:00 the same day, orders thereafter are shipped the following business day.
We ship to all of Denmark.
We do not deliver abroad (this also applies to the Faroe Islands and Greenland).
Your items can be shipped with GLS, or Bring. It is possible to have your order delivered to either a GLS or Bring parcel shop as well as GLS home delivery.
NOTE: If there is no space at the pickup point, your package will be moved to the nearest pickup point, which you will be notified about. If problems arise, please contact customer service.
Your item will be delivered 1-2 business days after the order.
RIGHT OF COMPLAINT
When you shop with us as a consumer, the rules of the Danish Sale of Goods Act apply to purchases of goods.
You therefore have a 2-year right of complaint in accordance with the Danish Sale of Goods Act. Our right of complaint applies to defects in materials and/or manufacturing.
If your complaint is justified, this means that you can either have the item repaired, exchanged, refunded, or receive a price reduction, depending on the specific situation.
The complaint does not apply to errors or damage caused by incorrect handling of the product/service and the packaging. You must complain within a “reasonable time” after you have discovered the defect/fault. If you complain within two months after the fault is discovered, the complaint will always be timely.
If the complaint is justified, we will reimburse your (reasonable) shipping costs. The item must always be returned in proper packaging. Also remember to get a receipt for shipment so that we can reimburse your shipping costs.
For returns, complaints, and use of the right of withdrawal, the item must be sent to our warehouse.
NOTE: Please do not send packages to the address without prior notice, but instead contact our support at info@reliefr.dk, for the return of products. We do not handle unsolicited packages and only receive packages that are sent directly to the address.
LIFETIME INSURANCE
We offer lifetime insurance on selected products. You can see whether this insurance applies to your product when you complete the payment.
The lifetime insurance functions as an extended right of complaint. According to the legislation, you generally have a 2-year right of complaint covering manufacturing defects. With the lifetime insurance, this period is extended so that you are covered for the entire lifetime of the product. Please note that the insurance does not cover damage caused by incorrect use or self-inflicted damage.
EXTENDED RIGHT OF WITHDRAWAL
As a consumer, you have an extended 30 day right of withdrawal when you shop with us. The withdrawal period expires 30 days after the day you placed your order. Please note that this is not from the date you received your order. If you receive your order later than 2 weeks after your purchase, it is the statutory 14-day right of withdrawal that comes into force. This means that no matter what happens, you always have a 14-day right of withdrawal.
The deadline means that you have 30 days from the order date to notify us that you wish to cancel your purchase. You can send an email to info@reliefr.dk, call tel: +45 70 60 46 48 or use the standard withdrawal form, which you will find at the bottom of the terms and conditions.
You cannot cancel the purchase by refusing to receive the item without simultaneously notifying us.
NOTE. We offer a 30-day satisfaction guarantee – but with one important condition:
The guarantee only applies, if you have not experienced any effect or relief.
If, on the other hand, you have experienced improvement or relief, then the ordinary 14-day right of withdrawal applies from the day you receive the item.
This means:
No effect? You have up to 30 days to get your money back.
Do you experience an effect and become pain-free? Then we are happy – and then the ordinary 14-day return policy applies.
We do this to protect the arrangement against misuse so that we can continue to offer fair and risk-free purchases to everyone who truly needs help.
Thank you for shopping honestly.
CANCELLATION OF PART OF THE PURCHASE
If you have purchased several items from us, you have the option to return one or more items, even if they were purchased in one order. Please note that you will not get the shipping costs refunded if you cancel part of your purchase.
Return in case of quantity discount
If you return part of an order that is part of a quantity discount offer, then the offer lapses.
Example:
An order has been placed for 2 pcs of an item.
1 item at 999kr
2 items at 1699kr (Savings of 298kr)
This saving only applies to the no. 2 product. This means that if you return one of the items, you will receive a refund of 700kr, i.e. the price that product no. 2 has and NOT half of 1699kr.
RETURNS
The return must be created before the 30-day satisfaction guarantee has expired.
You must pay for the package to be returned yourself, and you are liable if damage occurs during transport. This means that you bear the risk for the item from the time of delivery of the item until we have received it back.
When you return, you are responsible for ensuring that the item is properly packaged. To facilitate processing time, you are very welcome to enclose a copy of the order confirmation in the package.
If you wish to return the item to us, we can assist with a label and we will then credit the shipping cost upon your refund of the purchase amount. It costs 56kr. to use our return label. Write to us at info@reliefr.dk so that we can arrange a return label for you.
NOTE: Please do not send packages to the address without prior notice, but instead contact our support at info@reliefr.dk, for the return of products. We do not handle unsolicited packages and only receive packages that are sent directly to the address.
You cannot cancel by merely refusing receipt of the item, without simultaneously giving clear notice thereof.
DISCOUNTS
All discount codes can only be used on 1 single item per order and cannot be combined with our quantity discounts or other promotional offers. Discount codes therefore do not provide additional discounts when purchasing multiple items of the same kind, in the same order.
UNCLAIMED PACKAGES
If you have placed an order on our website and you do not pick up the package within 7 days in the parcel shop, the package will be sent back to us. If you fail to pick up a package in a parcel shop and it is returned to us, you must pay the actual costs that the shipping company imposes on us for the return shipment. If you want the package resent, you must pay any new delivery cost.
THE CONDITION OF THE ITEM UPON RETURN
You are only liable for any deterioration in the value of the item caused by handling other than what is necessary to establish the nature, characteristics, and the way in which it functions. In other words, you can try the item as if you were trying it in a physical store.
If the item has been tried beyond what is described above, it is considered used. This means that in the event of cancellation of the purchase, you will only receive part or none of the purchase amount back, depending on the commercial value of the item at the time of receipt – of the return.
In certain cases, this may mean that you can only get the shipping costs back. We recommend that you return the item in the original packaging. If the original packaging is missing, this may possibly result in a reduction in the value of the item.)
In order to receive the full purchase amount back, you may therefore test the item without actually putting it into use.
REFUND
If you cancel your purchase, you will of course receive the amount you have paid to us back. In the event of a loss in value for which you are liable, this will be deducted from the purchase amount. When exercising the right of withdrawal, all payments received from you, including delivery costs (except additional costs resulting from your choice of a type of delivery other than the cheapest type of standard delivery that we offer), will be refunded without undue delay. Please note that the return must take place within the 30-day right of withdrawal. If the 30 days are exceeded, it is not possible to make a return.
The refund will be made using the same means of payment that you used for the original transaction, unless you have expressly agreed otherwise. We may withhold the refund until we have received the item back, unless you have provided documentation before then that you have returned it.
PRIORITY SHIPPING AND INSURANCE
If you choose priority shipping and insurance when ordering, your order will be processed first in our warehouse. This means that we pack and ship your order before others, which typically results in faster delivery.
The insurance covers damage to the product itself that may occur during transport, but not damage to the packaging. If you receive a damaged item, please contact our customer service with pictures of both the product and the packaging so that we can help you as quickly as possible.
REVIEWS
We use 2 forms of reviews on our website, Trustpilot and product reviews. These two are independent of each other, as they are different places where our customers choose to write a review. We use our product reviews via an app called Trustoo.io and it is via this app that our reviews are approved. A review is only shown on our product page if it is an original and initial review written by a previous customer who has placed an order with us. Therefore, the reviews you read on our product page are 100% correct and honest, just like the reviews you read on our trustpilot.
The reviews were last updated on 07/04/2024
Terms for use of mobile
Reliefr
Last updated: 16. november 2024
Reliefr's mobile message service (the “Service”) is operated by Reliefr (“Reliefr”, “we”, or “us”). Your use of the Service constitutes your acceptance of these terms and conditions (“Mobile Terms”). We may modify or cancel the Service or any of its features without notice. To the extent permitted by applicable law, we may also modify these Mobile Terms at any time, and your continued use of the Service after the effective date of such changes shall constitute your acceptance of such changes.
By consenting to Reliefr's SMS/text message service, you agree to receive recurring SMS/text messages from and on behalf of Reliefr through your wireless provider to the mobile number you have provided, even if your mobile number is registered on a state or federal do-not-call list. Text messages may be sent using an automatic telephone dialing system or other technology. Promotional messages may include campaigns, offers, and other marketing offers (e.g. cart reminders).
You understand that you do not have to sign up for this program in order to make purchases, and that your consent is not a condition of purchase with Reliefr. Your participation in this program is completely voluntary.
We do not charge for the Service, but you are responsible for all charges and fees associated with text messages imposed by your wireless provider. Message frequency varies. Message and data rates may apply. Check your mobile plan and contact your mobile provider for details. You are solely responsible for all charges related to SMS/text messages, including charges from your wireless provider.
You can opt out of the Service at any time. Send an SMS with the single keyword STOP to Reliefr, or click the unsubscribe link (where available) in an SMS to unsubscribe. You will receive a one-time confirmation SMS. No further messages will be sent to your mobile device unless you request it yourself. If you have signed up for other Reliefr mobile message programs and wish to cancel, unless applicable law requires otherwise, you must opt out of those programs separately by following the instructions in their respective mobile terms.
For support or help with the Service, send an SMS with the text HELP to Reliefr or an email to info@reliefr.dk.
We may change any short code or phone number we use to operate the Service at any time and will notify you of these changes. You acknowledge that any messages, including any STOP or HELP requests, that you send to a short code or phone number that we have changed may not be received, and we are not responsible for complying with requests in such messages.
The wireless operators supported by the Service are not responsible for delayed or undelivered messages. You agree to provide us with a valid mobile number. If you get a new mobile number, you must sign up for the program with your new number.
To the extent permitted by applicable law, you agree that we are not liable for failed, delayed, or misdirected delivery of information sent through the Service, any errors in such information and/or any action you may or may not take in reliance on the information or the Service.
We respect your right to privacy. To see how we collect and use your personal information, please see our privacy policy.
CANCELLATION OF PURCHASE
If you have changed your mind about your purchase, you can cancel your order yourself here. Please note that the order cannot be canceled if our warehouse has already packed your order; if that is the case, the package must be sent back to us before we can make a refund for your purchase.
COMPLAINT OPTIONS
If you as a consumer want to complain about your purchase, you must contact info@reliefr.dk. If we are unable to find a solution, you can send a complaint to Nævnenes Hus, Toldboden 2, 8800 Viborg via the Complaint Portal for Nævnenes Hus.
In order to submit a complaint, the item or service you want to complain about must have cost at least 1.110 kr. and no more than 100.000 kr. For complaints about clothing and shoes, however, the price must have been at least 720 kr. There is a fee to have the complaint processed.
When you shop at an e-labeled webshop, you can have your case processed free of charge by e-mærket - regardless of the size of the amount. Read more here.
If you reside in an EU country other than Denmark, you can complain to the EU Commission's online complaint portal here - http://ec.europa.eu/odr
The terms and conditions were last updated on 10/04/2024
